Thursday, January 22nd, 2015

PublicSchoolWORKS Is Customer Service Department of the Year, 2015 STEVIE Awards Finalist

Posted by ISOC Team Filed under: Awards

We are excited to share that our Client Services Team was named a finalist for Customer Service Department of the Year in the 2015 STEVIE® Awards for Sales & Customer Service in the public services and education category!

This means, ultimately we will be a bronze, silver or gold award winner, which will be announced on February 27th. This international competition included more than 1,900 nominations from organizations of all sizes in nearly all industries, including Fortune 500 companies. Entries were considered in 54 categories for customer service and contact center achievements, and finalists were determined based on average scores received by 139 preliminary judges. Finalists will be scored by a panel of more than 100 specialized judges.

We are humbled and excited with this amazing recognition for doing what we value so deeply — supporting school leaders and making schools safer!

An excerpt of the PublicSchoolWORKS nomination follows:

Stevie2015_Logo_SFor many K-12 vendors, August is the busiest time of year, as classrooms are readied for the first day of school. Companies that provide instructional tools are preparing to support student learning, and companies that provide school risk management and safety compliance support services — like PublicSchoolWORKS — are ensuring buildings are safe and staff are prepared to provide an environment conducive to learning.

Between July – September 2013 and July – September 2014, the heaviest training and activity period for most school districts, we saw a 54.4% increase in the number of training assignments set up, and all of these assignments were set up by the Client Services Team. These numbers demonstrate the efficiency of our team and the processes we have in place to support our customers’ needs and expectations.

Because schools typically require start-of-year training along with the requirement to complete compliance tasks virtually every month, August is an extremely busy time for the WORKS Client Services Team. In the two-week span between August 1 and August 14, 2014, the Client Services team proactively implemented or evolved each district’s safety compliance program, customers completed more than 30,507 courses, and Client Services:

  • Replied to more than 2,200 emails
  • Completed 306 support hotline calls
  • Answered more than 800 direct calls. . . all in just 10 business days!

The PublicSchoolWORKS Client Services Team is busy year-round providing support, fielding customer questions, working with districts to implement their safety and risk management programs, following up on various program components to ensure schools are meeting compliance requirements, and reviewing information to determine risk trends to help save administrators time and money, and make schools as safe as possible. Perhaps this is why every single U.S. customer who has selected the PublicSchoolWORKS EmployeeSafe Suite to implement, manage and sustain their safety and compliance management program has renewed their annual program license every single year.

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